Store Policies & Information

Important information about purchases, shipping, classes, crops, photography, and use of the Scraps of Love website.

For our Privacy Policy, click here.

Product Returns

Product returns are accepted for store credit or exchange only within 30 days of purchase. Products must be UNUSED and in their original, undamaged packaging. Individual papers are not returnable or exchangeable. OUTLET purchases are final sale.

📦 Shipping & Pickup

Standard Merchandise Shipping

Standard online merchandise orders ship for a flat rate of $11.99. Add more eligible merchandise to the same order without increasing the standard flat-rate shipping charge.

Special Events & Specially Designated Products

Special events and specially designated products may have different shipping rates and fulfillment schedules. Any different shipping rate will be identified during purchase.

Class Registration

Class registration does not include shipping from Scraps of Love. If you will not attend in person and need class materials shipped, please arrange shipping directly with the instructor. Additional shipping charges may apply.

Pickup Options

Eligible orders may be picked up at Scraps of Love instead of being shipped. Available pickup options will be displayed during checkout.

Classes & Crops

Cancellation Policy

To receive a refund in the form of a Scraps of Love Gift Card for a canceled class or crop, cancellation must be requested at least 72 hours before the scheduled start time. No cancellations are permitted on EXCLUSIVE classes.

Class Policies

We offer a large variety of exciting classes throughout the year. We are privileged to have local and nationally known instructors. Our classes are a great way to try new products, meet new people, and learn new techniques and ideas.

• Class signups are available on a first-come, first-served basis. A class can only be reserved by paying the entire class fee.
• Guest instructors’ classes are NON-REFUNDABLE. In many cases, we have to pre-pay for travel and a minimum number of kits. If you are unable to attend one of these classes, you may send a friend or family member.
• There are no cancellations within 72 hours of the class or crop.
• If cancelling at least 72 hours before the class or crop, store credit will be issued to your store account. The credit may be used to purchase products or register for another class.
• If a class is cancelled for reasons beyond our control, a full refund will be offered.
• If you cannot attend the class, you may send a friend or family member instead.
• If you are unable to attend the class, class materials will be available for pickup after the class. If you need class materials shipped, please arrange shipping directly with the instructor. Additional shipping charges may apply. A technique class may not include class materials. Class materials will be held for up to 6 weeks. Kits left after 6 weeks will be discarded unless other arrangements have been made.
• No babies or children under the age of 14 are permitted except in designated children’s classes or camps. Children 14 years of age and older who will be accompanied by an adult must pay the full class fee.
• Please bring your basic kit, including a work mat to protect our tables.

Open Crops

You are welcome to come in and work on your projects in our classroom, as available, during regular business hours. Please check the calendar or call before coming in to make sure we have available space. No reservations are accepted for open classroom times.

• There is a $10.00 fee per person to come in and work on your project. This fee is waived with a purchase of $20 or more on that day.
• Please be courteous and clean up after you’re done.
• Please bring your basic kit, including a work mat to protect our tables.

Scheduled Crops

Occasionally, we schedule special crops that provide dedicated table space and additional time to work on your projects. Crop dates, hours, fees, and included amenities vary by event. Please check the individual crop description for complete details.

• Crop fees include dedicated table space for the scheduled crop.
• Depending on the crop, additional amenities may include food, refreshments, goody bags, or other special features. Please refer to the individual crop description for what is included.
• Please bring your basic kit, including a work mat to protect our tables.

Photography

You are welcome to take pictures of products in the store. Please observe the following guidelines:

• Please do not photograph current or upcoming class samples. Class samples are available on our website.
• Please do not photograph other customers or staff without their permission.
• As a courtesy, please ask before taking photos.

Angel Policy & Commercial Use

Scraps of Love supports crafters who create and sell handmade projects using our original stamps, dies, and other eligible Scraps of Love designs. Limited commercial use is permitted under our Angel Policy, including the sale of up to 50 finished handmade items featuring any one individual Scraps of Love design per calendar year.

The 50-item limit applies separately to each individual design and is not a limit on the total number of handmade items you may create or sell using different Scraps of Love designs. Uses exceeding these limits or other commercial applications may require prior written permission or a commercial license.

View the complete Scraps of Love Angel Policy & Commercial Licensing information.

Terms of Use

Photos, artwork, designs, and ideas shown on this website are the property of Scraps of Love, its artists, and/or its instructors as applicable. All layouts, photos, artwork, and designs are protected by applicable intellectual property laws unless otherwise indicated.

Website photos, class samples, artwork, and other creative content may not be copied physically or electronically for commercial advertising, challenges, contest submissions, publications, resale, redistribution, or other unauthorized purposes.

Limited commercial use of eligible Scraps of Love stamps, dies, and original product designs is permitted only as described in our Angel Policy & Commercial Licensing terms. Thank you for respecting the work of our artists, instructors, and designers.